Shipping Policy

ORDER PROCESSING

• We proudly ship from Toronto, ON, Canada, and the Greater Toronto Area.
• We generally process orders within 1-2 business days (excluding weekends and holidays).
• Once an order is placed successfully, an email confirmation with order details will be sent. If you do not receive this email, please check your junk/spam folder or contact us for confirmation.
• Should you require any assistance or need to make a change to the order details, please contact us immediately at sales@odevalve.com
• We will not be able to make any changes to your order after the order has shipped. Please ensure you have entered the correct ship-to address.
• We are not responsible for non-delivery due to errors in the address that you provide. Should orders return back to us, you will be provided a refund excluding the shipping amount paid, and ask you to re-submit a new order with the corrected shipping address.

CANADA

• For regular domestic Canadian orders, we mainly use Canada Post, however, we may also use Canpar, Purolator, Sprintstar, or any other carrier. The standard delivery timeframe is 2-10 business days across Canada.
• Northern and remote locations may require additional time.
• Since we ship from Toronto and the Greater Toronto Area, regular orders within Ontario may result in a shipping timeframe of 2-6 business days.
• For express, expedited shipments we may use Canada Post Xpresspost, Purolator Express, or UPS Express services where available and applicable.
• Local pickup and local delivery may be available, please contact us for more information and for a rate.

Canadian Shipping Rates:

INTERNATIONAL

Hydronics Depot Inc. offers shipping to international locations outside of Canada. Please do feel free to contact us for any questions or requests for rates.

RETURN SHIPPING POLICY:

We strive to ensure your utmost satisfaction with our products. In the event that you wish to return an item, we have established the following return shipping policy:

1. Buyer Responsibility:
For all return requests, the buyer is responsible for covering the return shipping costs. This policy ensures that we can continue to offer competitive prices and high-quality products without incurring additional expenses related to return shipping.

2. Return Authorization:
Prior to returning any item, please obtain a return authorization from our customer service team. This step is crucial to streamline the return process and facilitate a smooth resolution.

3. Packaging and Condition:
To ensure a successful return, please ensure that the item is securely packaged to prevent damage during transit. The item must be in its original condition, free from any signs of wear or damage, with all original accessories and packaging intact.

4. Tracking and Insurance:
We strongly recommend using a reputable shipping service that provides tracking information and insurance for the returned item. This precautionary measure will help protect your investment and ensure that the return is traceable and accounted for.

5. Return Address:
When provided with a return authorization, you will receive the correct return address. Please refrain from shipping the item to any address other than the one specified to avoid any delays in processing your return.

6. Refund Processing:
Once the returned item has been received and inspected, we will initiate the refund process. Please note that the 30% restocking fee, as outlined in our Return and Refund Policy, will be deducted from the total refund amount.

7. Non-Returnable Items:
Please be aware that certain items may be excluded from our return policy due to hygiene or safety reasons. These non-returnable items will be clearly indicated in the product description.

Our return shipping policy has been established to ensure fairness and transparency for all parties involved. We appreciate your cooperation in adhering to these guidelines, as they enable us to maintain our commitment to providing exceptional products and services.

If you have any questions or require assistance with a return, please do not hesitate to contact our customer service team. We are here to assist you and ensure a seamless return experience.

Thank you for choosing Hydronics Depot Inc. We value your business and look forward to serving you in the future.